Mentor

Anna Vladislavovna Vasilyeva

Course Information

The Service Leader course is designed for those who want to improve their customer service skills, including working in restaurants, hotels, airports, banks and other areas where customer interaction is important. Basic goals: Learn the basic principles of customer service, including effective communication, listening and understanding customer needs. Development of skills in conflict management and delivery of high quality service. Understanding the importance of emotional intelligence and the ability to create positive customer experiences.

The courses include both theoretical lessons and practical exercises aimed at developing skills in real-life service settings.

Teacher of English, corporate etiquette and service sector